Ordering

Orders can be placed via phone, email or through an arranged consultation. A customer order form will be completed and signed by both parties once the final order has been chosen. This will form the contract of sale. Terms and conditions of sale will be outlined during the ordering process.

Ideally orders should be made at least 4 weeks in advance, however, I am sometimes able to accomodate last minute orders, these will be met with a £10 charge on top of the order value. 

The minimum order for cupcakes is 6, these can often be made at short notice but please try and order in advance to avoid disappointment

Payments

Payments can be made in cash, by cheque, bank transfer or paypal. Please note if paying by cheque they should be made payable to Laura Allsworth. 

Deposits must be made at the time of ordering:

Wedding deposits-50%

Birthday cakes, occasion cakes and cupcakes  are subject to a £10 deposit,  this covers the cost of my ingredients.

Once the deposit has been made the order has been confirmed. 

Final Payments

All Wedding payments must be made 28 days prior to the Wedding. In the event that payment is not made by the specified date then the order will not be completed. The customer will be fully responsible for payment and any additional charges that may have been incurred as a result of non payment. 

Collection and Deliveries

All cakes can be collected between 11am-2.30pm Mon-Fri, collection outside these times including weekends can be arranged by prior agreement. Once the cake has left the premises it becomes the sole responsibility of the customer.

Deliveries are only accepted by prior arrangement and subject to time and availability. If by any chance you are unable to collect then we will do our best to accomodate your requirements. 

Wedding set up and Hire

Should set up be required The Big Fat Cake Company will deliver and set up wedding cakes as agreed. It is your responsibility to provide set up details and that the venue has been informed of the delivery, a signature from venue management will be required and a photograph taken to verify set up.

Once the cake has been delivered and set up The Big Fat Cake Company accepts no liability for any damage that may incur.

 Hire of equipment

A deposit is required on all cake stands hired. This will be a flat rate of £35. The deposit will be refunded providing no damage has been incurred.

It must be returned by the specified date or collected by us through a prior arrangement. The cake stand will remain sole property of The Big Fat Cake Company at all times.

You will be required to sign a hire agreement on collection and on return of the hire period.

Cancellation

Weddings cancellations, please note that all cancellations must be made in writing, either to bigfatcake2010@hotmail.co.uk

or to

Laura Allsworth, 29 Trevelthan Rd, Illogan,Redruth, TR16 4DX

These must be made at least one month before the Wedding.

Other cake cancellations must be made a week prior to collection. Failiure to do so will incurr a late cancellation charge of £10.

NOTE: ALL DEPOSITS ARE NON REFUNDABLE